Lavender Nguyen

Core UX Writer at Booking.com

Author of articles

Lavender Nguyen is a Freelance Content Writer focusing on writing well-researched, data-driven content for B2B commerce, retail, marketing, and SaaS companies. Also known as an Email Marketing Specialist, she helps ecommerce B2C brands develop high-converting, customer-focused email strategies.

Deal management: definition, process, tools

Raise everybody’s deal-making game

Sales performance gaps

Taking the time to identify, address, and close performance gaps will strengthen your sales reps skills

Customer intelligence: definition, benefits, and techniques

The first step in exceeding your customer’s expectations is to know those expectations

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