Why Revenue Grid is a better alternative to Einstein Activity Capture

The data captured by Einstein Activity Capture is not stored in Salesforce, which means it is not reportable. Furthermore, the data is accessible for 6 to 24 months and then disappears. Einstein Activity Capture is not flexible enough to offer you customizable sync options, and since captured data is stored in third-party databases, security becomes a continuous concern

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Reasons to choose Revenue Grid over
Einstein Activity Capture

Reportable data in Salesforce

Activities captured by Einstein Activity Capture are not available in standard Salesforce reporting. That means you cannot build reports in Salesforce based on Einstein Activity Capture data.

Revenue Grid captures and saves data directly to Salesforce, so reporting never becomes an issue. You can build reports for important metrics like customer engagement, sales activity, and communication data.

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Never lose captured data

With Einstein Activity Capture, the captured data is accessible for six months by default and 24 months in the paid version. After that time, all captured data is completely lost. And when you decide to migrate, you need to say goodbye to all your captured data.

Using Revenue Grid, your captured data is always accessible in Salesforce and will not be lost after 24 months or any other period. What is more, you can auto-save all your past activities in bulk with historical sync. And in case you migrate, the captured data will stay in Salesforce.

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Have full control over your data

Einstein Activity Capture has no customizable sync options because it is not flexible. As a result, you cannot choose which data to store. Even deleting an email requires admin authority.

Revenue Grid offers maximum flexibility. Therefore, the captured data can be synced according to allowlists, denylists, and custom rules, whatever you need.

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Deploy on-premises or on your private cloud

Einstein Activity Capture does not support on-premises deployment, which means your data will be stored on third-party cloud databases and may become vulnerable to security threats.

Revenue Grid can be deployed on-premises or on your private cloud, which puts your team in full control over security and privacy of all customer data. Revenue Grid also offers full encryption for all data passed to Salesforce. We support Microsoft Graph Security API for companies with specific data needs. In addition, our admins can immediately exclude personal data from machine learning models when requested by our customers.

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What can Revenue Grid do
that Einstein Activity Capture won’t?

Custom objects

  • Emails, calendar events, and anything else can be synced to your custom objects in Salesforce
  • Automatic sync to custom objects not supported

Reporting in Salesforce

  • The Salesforce reports you already use will continue working as usual
  • Standard Salesforce reports cannot use data captured by Einstein

Activities in the API

  • Activities are available in the Salesforce API for full support workflow triggers, automations, and Apex process-builder
  • Activities are not available in the API, you’re not able to trigger workflows

Two-way sync

  • Changes made in your Salesforce calendar are reflected in your Outlook or Google calendar, and vice versa
  • Changes that you make in Salesforce are not reflected in your Outlook or Google calendar

Attachments

  • Email attachments are captured and saved in Salesforce however you need
  • Attachments are not captured or saved to Salesforce

Recurring events

  • Recurring events synced from Calendar are stored as recurring events in Salesforce
  • Recurring events create a series of unrelated single events, visible only in the Activities list

Event reminders

  • Event reminders are automatically generated for all captured events
  • Event reminders aren’t generated for captured events

Migration

  • All of the activities captured by Revenue Grid are kept in Salesforce
  • All of the activities captured by Einstein Activity Capture are not displayed in Salesforce

Data privacy

  • Revenue Grid doesn’t store any customer PII data
  • Einstein Activity Capture stores customer data on AWS third-party servers

Opportunities

  • Any email to Lead/Contact in Salesforce will be attached to the proper Opportunity it should be associated with
  • All emails to Leads/Contacts in Salesforce will be attached to every single Opportunity where Leads/Contacts are listed

Records retention

  • The period of virtual records retention within the system is unlimited
  • The virtual records are retained for a maximum of 24 months or as little as 6 months

Customer support

  • Premium support (24/7 automated monitoring, warning alerts, reviews and diagnostics by engineers) included as part of subscription
  • Premium support options are not included in subscription – the cost is 30%+ on top of subscription

Multiple emails support

  • Revenue Grid offers fulll synchronous support of different corporate and 365 emails per user
  • Einstein Activity Capture cannot support different corporate and 365 emails per user at the same time


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  • Custom objects
  • Emails, calendar events, and anything else can be synced to your custom objects in Salesforce
  • Automatic sync to custom objects not supported
  • Reporting in Salesforce
  • The Salesforce reports you already use will continue working as usual
  • Standard Salesforce reports cannot use data captured by Einstein
  • Activities in the API
  • Activities are available in the Salesforce API for full support workflow triggers, automations, and Apex process-builder
  • Activities are not available in the API, you’re not able to trigger workflows
  • Two-way sync
  • Changes made in your Salesforce calendar are reflected in your Outlook or Google calendar, and vice versa
  • Changes that you make in Salesforce are not reflected in your Outlook or Google calendar
  • Attachments
  • Email attachments are captured and saved in Salesforce however you need
  • Attachments are not captured or saved to Salesforce
  • Recurring events
  • Recurring events synced from Calendar are stored as recurring events in Salesforce
  • Recurring events create a series of unrelated single events, visibile only in the Activities list
  • Event reminders
  • Event reminders are automatically generated for all captured events
  • Event reminders aren’t generated for captured events
  • Migration
  • All of the activities captured by Revenue Grid are kept in Salesforce
  • All of the activities captured by Einstein Activity Capture are not displayed in Salesforce
  • Data privacy
  • Revenue Grid doesn’t store any customer PII data
  • Einstein Activity Capture stores customer data on AWS third-party servers
  • Opportunities
  • Any email to Lead/Contact in Salesforce will be attached to the proper Opportunity it should be associated with
  • All emails to Leads/Contacts in Salesforce will be attached to every single Opportunity where Leads/Contacts are listed
  • Records retention
  • The period of virtual records retention within the system is unlimited
  • The virtual records are retained for a maximum of 24 months or as little as 6 months
  • Customer support
  • Premium support (24/7 automated monitoring, warning alerts, reviews and diagnostics by engineers) included as part of subscription
  • Premium support options are not included in subscription – the cost is 30%+ on top of subscription
  • Multiple emails support
  • Revenue Grid offers fulll synchronous support of different corporate and 365 emails per user
  • Einstein Activity Capture cannot support different corporate and 365 emails per user at the same time

It shows!

Sellers love Revenue Grid

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Own your data forever
with Revenue Grid

Get a demo to find out how Revenue Grid can meet all of
your data-capture needs

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    Learn more about Einstein Activity Capture

    Einstein Activity Capture, Salesforce’s productivity tool, auto-captures emails and events from Gmail and Outlook and adds them to Salesforce. EAC also syncs events and contacts between these platforms.

    Salesforce Einstein Activity Capture saves you from manually entering your email data to Salesforce and lets you send emails from Salesforce’s email servers. It gives you a clear view of your sales activities through activity metrics.

    The main challenges of EAC are limited access to captured data, not-reportable Salesforce reports, third-party data storage, and limited customization options. Einstein Activity Capture pricing can also be challenging for some companies since the free version is too limited, and you need to pay for the full version.

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