Solution Engineer

All locationUSA, Atlanta
About Project

Revenue Grid (former — The Company with more than 11 years of enterprise-class experience in integration and melding of CRM, ERP, HRM platforms with Corporate Email systems. Trusted more than 500.000 users worldwide and has strong partnerships with such giants as Oracle, SAP, Microsoft, Salesforce, and others. Our products and services drive results by delivering efficient integration strategies and products bringing Salesforce management tools into the email client like Outlook, Office 365, and Google Gmail.

  • Excellent spoken and written English is a must;
  • 2+ years of relevant work experience in a customer-facing sales engineering, customer success engineering, professional services, or technical consulting role. SaaS and B2B experience preferred;
  • Demonstrated cloud\web and/or desktop software troubleshooting skills and experience;
  • Familiarity with or other CRM platform;
  • Familiarity with JIRA or other ticket tracking system;
  • Experience with requirements gathering and processing;
  • Experience in articulating customer’s business needs to R&D;
  • Strong analytical skills;
  • Attention to details;
  • Responsible and self-motivation;
  • Ability to learn new technologies;
  • Ability to multitask and prioritize between competing activities;
  • Ability to stay focused on the set goals;
  • Customer-oriented mindset;
  • Ability to work on shifted schedules (USA work hours, no night shifts).
Would be an advantage
  • Knowledge of Microsoft Azure Application Insight;
  • custom development;
  • Enterprise application development or integration;
  • Web Development, including HTML and JavaScript;
  • Experience with MAC OS applications troubleshooting;
  • Experience in technical documents writing (in English);
  • Advanced Microsoft Outlook user skills would be a bold plus;
  • Basic XML knowledge;
  • Basic understanding of SQL database;
  • Ability to travel abroad for onsite customer workshops and events (1-2 weeks).
We offer:
  • Friendly, informal, and knowledge-sharing environment with smart people around you;
  • Chance to join a team and a company globally recognized for its cutting edge products;
  • Dynamic opportunity for professional growth;
  • Worthy salary (depends on skills, would be finally discussed on the interview);
  • Unlimited vacation yearly;
  • Premium medical insurance after successfully passed the trial period;
  • Corporate activities including common travels, ski, events, team building;
  • Partly or fully paid trainings (according to importance);
  • Performance bonus program.
  • Respond to Customer Support Cases and Escalations in a timely manner and maintaining high customer satisfaction;
  • Pro-actively monitor the customers’ activities and to resolve or escalate the customers’ issues;
  • Drive the issues resolution and custom solutions implementation;
  • Manage technical discovery sessions to gather Customer requirements;
  • Conduct Data and Configuration audits to verify integration prior to launch, and assist in other testing/QA activities in support of getting your Customers live;
  • Drive prove-of-concept projects;
  • Recommend best-practice approaches to integration, implementation, and product configuration, and provide technical instruction to Customer teams during Onboarding;
  • Partner with cross-functional teams. Work with Product Management, Support, and Engineering to translate Customer business needs and product feedback into new solutions. Assist Sales in setting up prospective customers for success in onboarding;
  • Be a reliable direct point-of-contact for the company’s customers (mainly located in the USA);
  • Document the requirements and integration approach for the Customers;
  • Document the use cases and support cases in the knowledge base.
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