SMB Customer Success Manager /Technical Support Engineer

All locationKyiv, Ukraine
Skills

Required skills and qualifications:

  • Fluent English, both verbal and written, since you will be closely cooperating with our foreign customers
  • IT-related education and background
  • At least 1 year of experience on a similar position
  • Our product is mostly based on Microsoft solutions, so we need a specialist with demonstrated Windows desktop OS troubleshooting skills and MS Outlook\Office knowledge
  • Experience with bug-tracking software
  • Experience with application logs investigation and interpretation
Will be a plus

Would be treated as a plus but not mandatory:

  • Cloud services support experience
  • Understanding of CRM / ERP / Business applications
  • Basic XML knowledge
  • Experience in live phone\web session support with the English-speaking customers
  • Basic Knowledge of JavaScript or any other basic development skills
  • Experience in B2B software development\support\implementation
Benefits & Perks

What we offer:

  • A friendly, informal, and knowledge-sharing environment with open-minded people around you
  • Chance to join a team of professionals in a company globally recognized for its cutting edge products
  • Dynamic opportunities for professional growth
  • A worthy salary
  • Unlimited vacation
  • Great medical insurance
  • Corporate activities including corporate trips, skiing, parties, and other team-building events
  • Partly or fully paid extra professional training and courses (when needed)
  • Snacks and drinks in the office
Responsibilities

Main duties:

  • Providing the 1st line of technical support for the company’s SaaS customers
  • Direct collaboration with the company’s internal teams and customers Worldwide
  • Assisting Customers with Product setup, onboarding and configuration