L2 Technical Support Engineer

All locationKyiv, Ukraine
Skills
  • Excellent spoken and written English is a must
  • Bachelor’s degree in Computer Science, Information Technology, Engineering or related field
  • Minimal 2 years of experience on a similar position (application support in a software development company)
  • Demonstrated MS Windows desktop applications troubleshooting skills
  • Web-based applications support experience
  • Experience with Jira and Confluence
  • Experience with application logs investigation and interpretation
  • Strong analytical, troubleshooting and problem-solving skills
Would be an advantage
  • Cloud services support experience
  • Understanding of CRM / ERP / Business applications
  • Experience in technical documents writing (in English)
  • Experience in MS Exchange, MS Office365 and MS Outlook administration or support
  • Experience in MS Azure and Azure Application Insights telemetry analysis
  • Familiar with XML and JSON data formats, SOAP API, REST architecture
  • Knowledge of HTML, CSS, JavaScript, SQL
Benefits & Perks
  • A friendly, informal, and knowledge-sharing environment with open-minded people around you
  • Chance to join a team of professionals in a company globally recognized for its cutting-edge products
  • Dynamic opportunities for professional growth
  • A worthy salary
  • Great medical insurance
  • Corporate activities including corporate trips, skiing, parties, and other team building events
  • Partly or fully paid extra professional training and courses (when needed)
  • Snacks and drinks in the office
Responsibilities
  • Provide the 2nd line of application technical support for the company’s software products
  • Directly collaborate with the technology partners and customers (mainly from the US and EU)
  • Communicate internally with project management, development, QA and CSM teams
  • Report bugs and improvements into products
  • Document common support cases in the company’s knowledge base