L2 Technical Support Engineer

All locationKyiv, Ukraine

Required skills and qualifications:

  • Excellent spoken and written English is a must
  • Bachelor’s degree in Computer Science, Information Technology, Engineering or related field
  • Minimal 2 years of experience in a similar position (application support in a software development company)
  • Web-based applications support experience
  • Experience with Jira and Confluence
  • Experience with application logs investigation and interpretation
  • Strong analytical, troubleshooting, and problem-solving skills
Will be a plus

Would be an advantage:

  • Cloud services support experience
  • Understanding of CRM / ERP / Business applications
  • Experience in technical documents writing (in English)
  • Experience in MS Exchange, MS Office365 and MS Outlook administration or support
  • Experience in MS Azure and Azure Application Insights telemetry analysis
  • Familiar with XML and JSON data formats, SOAP API, REST architecture
  • Knowledge of HTML, CSS, JavaScript, SQL
Benefits & Perks

What we offer:

  • A friendly, informal, and knowledge-sharing environment with open-minded people around you
  • Chance to join a team of professionals in a company globally recognized for its cutting-edge products
  • Dynamic opportunities for professional growth
  • Unlimited vacation
  • Great medical insurance
  • Corporate activities including corporate trips, skiing, parties, and other team-building events
  • Partly or fully paid extra professional training and courses (when needed)
  • Snacks and drinks in the office
  • You’ll become a member of a small but highly skilled team of professionals doing a full cycle of product development: starting from idea to analysis of incoming requirements to designing solution architecture, implementation and maintenance/support
  • Your primary focus will be the development of new features for the product and extending/maintaining the existing platform