L1 Technical Support Engineer

All locationKyiv, Ukraine
Skills:
  • At least 1 year of experience in support
  • Fluent English, both verbal and written, since you will be closely cooperating with our foreign customers;
  • Excellent communication, troubleshooting, and problem-solving skills;
  • IT-related education and technical background;
  • Experience with support systems (Freshdesk, Zendesk).
Would be an advantage:
  • Cloud services support experience;
  • Understanding of CRM / ERP / Business applications;
  • Experience in B2B software development\support\implementation;
  • Experience in MS Exchange, MS Office365 and MS Outlook administration or support;
  • Experience in MS Azure and Azure Application Insights telemetry analysis or other application logs investigation and interpretation.
Benefits & Perks:
  • A friendly, informal, and knowledge-sharing environment with open-minded people around you;
  • Chance to join a team of professionals in a company globally recognized for its cutting-edge products;
  • Dynamic opportunities for professional growth;
  • Unlimited paid vacation yearly;
  • Unlimited days of WFH;
  • Great medical insurance;
  • Corporate activities including corporate trips, skiing, parties, and other team-building events;
  • Partly or fully paid extra professional training and courses (when needed);

Office location: nearby Olimpiyska metro station.

Please note! We are providing assistance with moving for job seekers from other cities in Ukraine (payment for realtor consulting and 1 month of rent — not more than $ 1000 in total)

Responsibilities:
  • Provide the 1st line of application technical support for the company’s SaaS customers;
  • Directly collaborate with the company’s internal teams;
  • Write support knowledgebase articles;
  • Available to work in morning (9:00 — 18:00) and evening shifts (15:00 — 24:00)
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