CAPIS, a leading institutional broker, faced challenges with incomplete CRM records, inconsistent data, and time-consuming manual updates. Using Revenue Grid’s Activity Capture and Sidebar features, they solved these issues by automating their processes and syncing Salesforce with Outlook.

The Challenges:
Prior to using Revenue Grid, the sales and client services teams manually updated Salesforce records, which created inefficiencies and inconsistencies, leading to poor data integrity and decision-making.

The Solution:
CAPIS needed a solution that would track everything from incoming emails to replies and conversations. By using Revenue Grid’s Activity Capture and Sidebar features, they are able to easily add contacts to Salesforce and update records without ever using Salesforce.

The Results:

Improved Team Visibility:
Managers could monitor activities to guide teams more effectively.
Enhanced Customer Follow-Ups:
Consistent data allowed them to stay on top of client interactions.
Time Savings:
Automated processes freed up hours weekly for more strategic efforts.
Streamlined Client Relationships:
With accurate records, they fostered stronger customer engagement.
Read the Slalom Case Study