BEFORE ACCESSING AND USING ANY OF AI FUNCTIONS (AS DEFINED BELOW), PLEASE FAMILIARIZE YOURSELF WITH THESE TERMS AND CONDITIONS THAT SET UP THE BASIC RULES OF HOW REVENUE GRID INTEGRATES, GOVERNS, AND DISCLOSES THE USE OF AI FUNCTIONS.
Introduction
These AI Functions Terms and Conditions (“AI Terms”) are the legally binding agreement between you, a natural or legal person (“Customer“, “you“, or “your“) and Avora Holdings, Ltd., d/b/a Revenue Grid (“Revenue Grid“, “we“, “us“, or “our“). Collectively, you and Revenue Grid are referred to as the “Parties” and each separately as a “Party“.
These AI Terms become effective on the earliest of the following: (i) the effective date of an executed service order agreement, master service agreement, statement of work, order form or any other transaction document (collectively, “Transaction Document(s)“) between Parties; (ii) the date of your authorized representative enabling of AI Features manually in admin panel of the Services (as specified below), if applicable; (iii) the date of first use of the AI Features (including pilot usage status) after this AI Terms publication. These AI Terms apply to all use of AI Functions, including any use prior to the date these AI Terms were published, to the extent such use continues following the publication date. By continuing to access or use the AI Functions after the publication of these AI Terms, you agree to be bound by these AI Terms.
IF YOU DO NOT AGREE TO OR UNDERSTAND THESE AI TERMS, YOU MUST NOT ACCESS OR USE THE AI FUNCTIONS. For any questions regarding these AI Terms, please contact us at [email protected].
All hyperlinks in these AI Terms are an inherent part of these AI Terms and expressly incorporated herein, unless otherwise stated herein.
1. AI Functions
1.1. AI Functions Provision. In connection with Revenue Grid
software-as-a-services provided to you (“Service(s)”), we may present you for usage and access software-as-a-services, solution, features, or tools that incorporate artificial intelligence, machine learning, or similar technologies that enable systems to perform tasks that typically require human intelligence, such as prediction, classification, or language generation (“AI”). These are offered in our Services in two forms: (i) optional AI-enabled features that can be manually activated or deactivated by your authorized representative and administrator of the Services
(“AI-Based Function(s)”), and (ii) fully AI-powered solutions where AI forms an integral and essential part of the Service (“AI-Powered Service(s)”) (collectively, “AI Function(s)”). Revenue Grid identifies which Services include AI-Based Functions and which constitute AI-Powered Services. AI Functions utilize AI developed by Revenue Grid or Revenue Grid’s third-party providers.
1.2. Pilot Use. You acknowledge and agree that AI Functions are provided for pilot usage and that you and your Permitted Users access to, and use of the AI Functions are and shall remain at your sole responsibility and risk. AI Functions are currently provided free of charge; however, we reserve the right to charge fees for AI Functions that shall be agreed between the Parties in a separate Transaction Document. Usage of AI Functions is not mandatory, and you may use the Services without AI Functions.
1.3. Responsibility for Permitted Users. You will be responsible for and will at all times remain liable for your employees, contractors, and other personnel who are authorized to access and use AI Functions by you (“Permitted Users”) compliance with these AI Terms. You must ensure that the access and use of the AI Functions by the Permitted Users are subject to and in compliance with these AI Terms.
1.4. AI Functions License Grant and Ownership. We grant to you a non-exclusive, non-transferable, non-assignable, revocable, non-sublicensable, and limited license to access and use AI Functions for internal business purposes only. We or our licensors exclusively own all right, title, and interest in and to the AI Functions, including all associated intellectual property and proprietary rights related thereto. If you provide comments, suggestions, or recommendations to us with respect to AI Functions (collectively, “AI Functions Feedback”), you hereby grant to us a worldwide, royalty-free, irrevocable, and perpetual license to use or otherwise incorporate the AI Functions Feedback into the AI Functions.
1.5. AI Functions Provision Suspension. In the event of your or your Permitted Users’ violation (or reasonably suspected violation) of Transaction Documents or these AI Terms, the rights of a third party or any applicable law or regulation, we may, in its sole discretion, suspend, terminate, block or disable your or your Permitted Users’ access to or ability to use of the AI Functions.
2. User-Generated Content and AI Content
2.1. When you or your Permitted Users provide, submit, upload, publish, or otherwise make available any content, information, and materials that may be textual, audio, or visual to AI Functions (the “User-Generated Content”), AI Functions will process the User-Generated Content, generate a response, and return such response in the form of AI Content (“AI Content”). Revenue Grid is not involved in the creation or development of User-Generated
Content and acts merely as a passive conduit for the online distribution and publication of User-Generated Content for AI Functions.
2.2. License Grant and Ownership. By submitting User-Generated Content, you grant us worldwide, irrevocable, perpetual, non-exclusive, transferable, and royalty-free license to use, access, view, copy, reproduce, adapt, modify, excerpt, create derivative works of, upload and transfer it on or through AI Functions, including processing, storing, and using AI Content (a) to provide AI Functions under these AI Terms and Transaction Documents, (b) to perform our obligations underlined in these AI Terms and Transaction Documents, and (c) to improve the Services for you. In addition, you grant us worldwide, irrevocable, perpetual, non-exclusive, transferable, and royalty-free license to view User-Generated Content and AI Content in connection with support matters. You represent and warrant that you possess all rights necessary to grant the licenses to us as set forth herein. Subject to the limited rights granted, we acquire no right, title, or interest in your User-Generated Content or AI Content. Nothing in these Terms restricts your rights to use your User-Generated Content or AI Content.
2.3. Warranties. You confirm that you have all rights and permissions necessary to use and upload User-Generated Content and AI Content, including any required third-party consent and approvals. You also confirm that User-Generated Content does not violate or infringe on the rights of any third party. Furthermore, you represent and warrant that User-Generated Content and AI Content (a) are not fraudulent, false, inaccurate, incomplete, or misleading; (b) does not infringe on any third party’s copyright, patent, trademark, trade secret, or other proprietary right or rights of publicity, personality, or privacy; (c) does not violate these AI Terms, Transaction Documents, any law (including, without limitation, those governing export control, consumer protection, unfair competition, anti-discrimination, false advertising, anti-spam, or privacy); (d) is not defamatory, libelous, unlawfully threatening, or unlawfully harassing; (e) is not obscene or pornographic (including, but not limited to, child pornography) and is not harmful to minor(s); (f) will not cause Revenue Grid to lose, in whole or in part, the services of internet service providers or other suppliers. You remain solely responsible for the accuracy, legality, and appropriateness of any User-Generated Content and AI Content. You hereby fully waive any claim of right, title, or interest against Revenue Grid arising from or related to any User-Generated Content or AI Content.
2.4. No Automated Decision-Making. AI Functions do not autonomously make decisions that produce legal effects concerning individuals or similarly significantly affect them. All AI Content generated by the AI Functions requires human review, validation, and decision-making before being used in any consequential or operational capacity. You and your Permitted Users must not rely on AI Content without appropriate human evaluation of its accuracy, and in particular, may not use AI Content for legal, medical, professional, or financial purposes without independent professional verification.
2.5. Data Protection Compliance. By using AI Functions, you automatically agree to our Privacy Policy at https://revenuegrid.com/privacy-policy/, which governs the processing of personal information by AI Functions. If a written agreement governing the processing of personal information has been entered into between the Parties, additional information regarding the purposes and legal bases for processing of personal information by AI Functions may be further specified and agreed upon by the Parties in amendments or addenda to such data processing agreement; for this purpose, please contact us at [email protected].
2.6. Rights, Restrictions, and Moderation. We make no representations or warranties regarding the accuracy of AI Content. AI Content generated for you may be similar or identical to that generated for our other customers, and you have no rights to AI Content generated for other customers. We will not: (i) modify User-Generated Content or AI Content unless you provide us with explicit consent to modify it; (ii) disclose User-Generated Content or AI Content except (a) for third party services as specified in Section 4 of these AI Terms for exclusive purpose to provide you with AI Functions, or (b) permitted in writing by you; (iii) use User-Generated Content to develop the Services for other customers, but may use anonymized and aggregated AI Content for internal statistical purposes only. You acknowledge and agree that we are not obligated to monitor, review, or remove User-Generated Content or AI Content, however, we reserve the right to remove or delete any User-Generated Content or AI Content at any time, without notice, in the following cases: (i) it violates applicable laws, these AI Terms, Transaction Documents, or infringes third-party rights, including intellectual property rights; (ii) you provide us with explicit consent to delete it; (iii) the contractual relationship between Parties has been terminated or expired.
2.7. Limitation of Liability for Content. Under no circumstances will we be liable for: (i) any User-Generated Content or AI Content; (ii) any errors or omissions in the User-Generated Content or AI Content; (iii) any loss or damage incurred as a result of the use of, access to, or denial of access to User-Generated Content or AI Content; (iv) claims arising out of or relating to User-Generated Content or AI Content, including, but not limited to, any personal information included in such content. This limitation applies regardless of the foreseeability of damages or whether Revenue Grid has been advised of the possibility of such damages.
3. Acceptable Use and Usage Restrictions. In addition to the Services acceptable use and usage restrictions specified in the Transaction Documents, you and your Permitted Users will not and will not encourage or assist any third party to use AI Functions:
(a) for activities without proper human oversight;
(b) to create or disseminate content that is unlawful, harmful, deceptive, or offensive;
(c) in a way that infringes, misappropriates, or otherwise violates intellectual property rights, privacy rights, or any other legal rights of third parties;
(d) to build, train, or improve competing foundation models, large-scale machine learning systems, or similar AI technologies, including any models that would compete with those provided by Revenue Grid or its third-party providers;
(e) to disclose AI Content that is misleading, unverified, or potentially harmful.
4. Third Party Services. We may, from time to time at our discretion, engage third parties to provide AI Functions and use the services of subcontractors to provide AI Functions, provided that Revenue Grid shall remain responsible for the overall performance of AI Functions under these AI Terms.
5. AI Functions Security.
5.1. We provide AI Functions, subject to the implementation of the following security measures to protect User-Generated Content and AI Content:
(a) Your data is fully segregated using dedicated SQL schemas and storage folders, ensuring no cross-customer access. We maintain robust safeguards to prevent unauthorized access, further processing, or retention of User-Generated Content and AI Content beyond what is necessary for the secure and effective functioning of AI Functions.
(b) Only authorized users and services can access User-Generated Content, AI Content, and associated processes.
(c) AI Content is traceable to its source data, and tenants can customize AI configurations to align with organizational policies.
(d) Private or tenant-specific data, including personal information, is never used for training AI models, ensuring Customer data remains secure and confidential.
(e) Microsoft Azure’s enterprise-grade security features safeguard cloud deployments with advanced threat detection and redundancy.
(f) We employ state-of-the-art encryption protocols both in transit and at rest to ensure that all data exchanged between you and our platform, as well as data stored within our systems, is protected fro
m unauthorized access or breaches.
(g) AI Functions are developed with privacy and security in mind, following the principles of privacy by design. We minimize data collection to only what is necessary for AI Functions provision.
6. Term and Termination. These AI Terms shall automatically expire upon the earlier of: (i) the expiration or termination of the pilot usage term; or (ii) the expiration or termination of the Transaction Documents. The end date of the pilot usage term shall be mutually agreed upon and communicated by the Parties.
7. Confidentiality. Unless otherwise specified herein, the confidentiality provisions set forth in the Transaction Documents shall apply equally to any User-Generated Content and any AI Content.
8. No Warranty. EXCEPT AS EXPRESSLY PROVIDED HEREIN, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AI FUNCTIONS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND ARE EXPRESSLY EXCLUDED FROM ANY WARRANTIES OUTLINED IN THE TRANSACTION DOCUMENTS. TO THE FULLEST EXTENT PERMITTED BY LAW, REVENUE GRID AND ANY APPLICABLE THIRD PARTY PROVIDERS MAKE NO, AND SPECIFICALLY DISCLAIMS ALL, INDEMNIFICATIONS, REPRESENTATIONS, AND WARRANTIES OF ANY KIND – WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE – INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF: TITLE; ACCURACY; NON-INFRINGMENT OF ANY THIRD PARTY RIGHTS (INCLUDING BUT NOT LIMITED TO ANY INTELLECTUAL PROPERTY RIGHTS OR PRIVACY RIGHTS); UNINTERRUPTED, OR ERROR-FREE OPERATION OF THE AI FUNCTIONS; FREEDOM FROM VIRUSES; PERFORMANCE EXPECTATIONS, AND QUALITY OF AI CONTENT AND PREDICTIONS; MERCHANTABILITY, SATISFACTORY QUALITY; FITNESS FOR A PARTICULAR PURPOSE; OR ANY WARRANTIES ARISING FROM ANY COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE. REVENUE GRID MAKES NO REPRESENTATIONS OR WARRANTIES WHATSOEVER REGARDING AVAILABILITY, RELIABILITY, OR ACCURACY OF AI FUNCTIONS. REVENUE GRID SHALL HAVE NO LIABILITY OR RESPONSIBILITY ARISING IN ANY WAY FROM THE USE OF THE AI FEATURES BY CUSTOMER, ITS PERMITTED USERS, NOR FOR ANY ERRORS OR OMISSIONS IN USER-GENERATED CONTENT AND AI CONTENT. REVENUE GRID MAKES NO WARRANTIES OF ANY KIND AND ASSUMES NO INDEMNIFICATION OBLIGATIONS WITH RESPECT TO PILOT USAGE OF AI FUNCTIONS. REVENUE GRID IS NOT RESPONSIBLE FOR ANY ACT OR OMISSION OF ANY THIRD-PARTY SERVICE PROVIDER, NOR FOR THE AVAILABILITY, ACCURACY, PRODUCTS, OR SERVICES OFFERED BY SUCH THIRD PARTIES.
9. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REVENUE GRID, ITS AFFILIATES, OR THEIR LICENSORS OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE USE OF AI FUNCTIONS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. AI FUNCTIONS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND ARE EXPRESSLY EXCLUDED FROM ANY WARRANTIES OR LIABILITY TERMS OUTLINED IN THE TRANSACTION DOCUMENTS. IN NO EVENT SHALL THE TOTAL LIABILITY OF REVENUE GRID UNDER OR IN CONNECTION WITH THE AI FUNCTIONS EXCEED THE AMOUNTS PAID BY CUSTOMER FOR THE SERVICES UNDER THE TRANSACTION
DOCUMENTS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
10. Indemnifications. You shall defend, indemnify, and hold harmless Revenue Grid, its affiliates and their directors, officers, shareholders, employees, contractor, and agents, from and against any claims, losses, and expenses, including reasonable attorneys’ fees, arising or relating to (i) your breach of any third parties rights by using User-Generated Content, and AI Content in AI Functions; (ii) your breach of its warranties or the acceptable use and usage restrictions set forth in these AI Terms.
