How to Resolve Firewall Issues to Get Revenue Inbox Running¶
Office 365
Some network environments are locked down via a Firewall and allow connecting only to whitelisted IP addresses from within their corporate networks.
The table below lists Revenue Inbox resources IPs which must be whitelisted in your local firewall settings for inbound/outbound connection.
Important
All listed IPs are guaranteed to be secure, according to our privacy and security policies; transferred data is encrypted with TLS 1.2.
Firewall exceptions for Revenue Inbox post-March 2, 2020¶
Tip
Check out the description of a typical whitelisting procedure described for the standard Windows 10 firewall here.
In the latest update, Revenue Inbox servers IP addresses were changed.
Why were they changed?
- RI server-side performance boosting (with up-to-date server equipment)
- Possible server-side disaster recovery scenarios improvement, by reducing users impact and functions recovery time (using the extra backup servers)
- Some of the reserved addresses are in resting state, they will be used in case of main servers downing, ensuring minimum users impact; they will be left unchanged in case of future server-side migrations
Note: the list also includes backup servers ensuring extra stability.
| Source | Destination | Port / Protocol | Details |
|---|---|---|---|
| End users’ devices | [outgoing connections] 13.86.99.8/30 52.154.56.160/28 52.167.85.92/30 52.167.85.112/28 23.101.119.163 23.99.204.128 23.99.211.242 23.99.205.25 23.99.212.42 23.99.210.227 23.99.202.156 23.99.204.198 137.116.78.243 40.79.72.21 104.46.111.101 104.46.106.216 40.79.79.249 40.123.42.131 104.46.107.64 104.210.0.177 23.101.119.44 23.99.215.110 23.99.213.182 168.61.218.60 23.99.208.251 23.99.211.22 23.99.209.158 23.99.214.44 40.70.147.2 13.68.19.178 13.68.114.184 137.116.69.208 13.68.18.80 13.68.114.115 13.68.114.136 40.70.63.81 |
443 / HTTPS | Revenue Inbox Synchronization connections (MS Azure infrastructure) |
| [incoming connections] 13.86.99.8/30 52.154.56.160/28 52.167.85.92/30 52.167.85.112/28 23.101.119.163 23.99.204.128 23.99.211.242 23.99.205.25 23.99.212.42 23.99.210.227 23.99.202.156 23.99.204.198 137.116.78.243 40.79.72.21 104.46.111.101 104.46.106.216 40.79.79.249 40.123.42.131 104.46.107.64 104.210.0.177 23.101.119.44 23.99.215.110 23.99.213.182 168.61.218.60 23.99.208.251 23.99.211.22 23.99.209.158 23.99.214.44 40.70.147.2 13.68.19.178 13.68.114.184 137.116.69.208 13.68.18.80 13.68.114.115 13.68.114.136 40.70.63.81 |
Users’ Exchange server Users’ Salesforce Org configuration |
443 / HTTPS | Revenue Inbox connections required for emails and calendar items syncing |
| End users’ devices | *.revenuegrid.com *.invisible.io *.invisiblesolutions.com *.smartcloudconnect.io |
443 / HTTPS | Required RevenueGrid.com resources |
| End users’ devices | *.revenuegrid.commaxcdn.bootstrapcdn.com appsforoffice.microsoft.com fonts.googleapis.com code.jquery.com fastcdn.org cdnjs.cloudflare.com cdn.jsdelivr.net ajax.googleapis.com az416426.vo.msecnd.net cdn.mxpnl.com |
443 / HTTPS | Auxiliary CDN, API, and other resources used by RI Add-In |
| End users’ devices | *.revenuegrid.com *.smartcloudconnect.io *.salesforce.com dc.services.visualstudio.com static2.sharepointonline.com ajaxhttpheaders.appspot.com logo.clearbit.com autocomplete.clearbit.com api.genderize.io api.ipify.org tag.getdrip.com static.userguiding.com api.userguiding.com ust.userguiding.com |
443 / HTTPS | If having issues with opening Revenue Inbox Sidebar, Sync management dashboard, Customization page, or RI Admin panel, also add these resources to the whitelist of your firewall (or proxy server) These are required Salesforce, Microsoft, wizards rendering, and other relevant resources In addition, make sure that your browser’s ad blocking plugins (e.g. Adblock Plus or uBlock Origin) are disabled for Revenue Inbox’s Synchronization page |
In addition, in some Orgs Salesforce logging in and data access are restricted by a pre-set IP addresses range. If you cannot log in to Salesforce via Revenue Inbox, make sure that the above listed IP addresses are included in Login / Trusted IP ranges of your Salesforce account or Org. Please find more info on how to manage them in this official Salesforce blog or official documentation regarding Login IP ranges and Trusted IP ranges.