Revenue Inbox Activities Synchronization Settings Explained

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Tip

Some Synchronization features require adding certain auxiliary fields and classes to Salesforce objects; to get them added automatically ask your local Salesforce administrator to install the Revenue Inbox managed Salesforce app in your Org - it will enable the full scope of RI features on the Salesforce side.

Revenue Inbox includes a number of settings that control how email messages and calendar items are shared with Salesforce. To configure these settings, in the Dashboard, go to the Sync settings page > Detailed Settings and see the Activities Sync Settings block. The below sections explain the special Sync settings which can be managed heres.

 

Important

Please note that if you adjust the Auto-Save All Emails in A Thread sync setting or update the list of Blacklisted email addresses/domains; for these changes to be applied you must log out from Revenue Inbox and then re-log in.

 


Automatic Sharing of Emails (emails autosharing)

You can have all relevant incoming and outgoing email messages automatically shared with Salesforce. With automatic sharing enabled, your email messages will be automatically saved and linked to relevant Contacts or Leads as Salesforce Tasks or Email messages (if Salesforce Enhanced email is enabled). The auto-saving is performed not immediately but on the following synchronization session.

Note

If you received an email from or sent an email to someone who is not added as a contact or lead to Salesforce, this email message will not be automatically shared with Salesforce.

To enable automatic emails saving by RI, in the Emails block, toggle the Enable Auto-Saving switch button.

 


Automatic Sharing of Email Threads

Revenue Inbox offers the ability to automatically save entire email correspondence threads to Salesforce.

With automatic sharing of email threads enabled, all emails in a thread of your choice will be saved automatically, linked to relevant contacts or leads, as Salesforce activities (completed Tasks or Email message objects).

To enable this, in the Email Sync Options section, turn on the Auto-Save All Emails In a Thread switch button.

 

After the setting is enabled, to save any email in a new or existing conversation thread, in the Save this email to Salesforce dialog, see that the Auto-save new emails within this thread checkbox is selected and click Save.

 

All non-blacklisted/internal future emails which belong to selected correspondence thread will be automatically saved in Salesforce as Task objects or EmailMessage objects (if your Org has Enhanced email enabled).

Important

Please note that if you toggle the Auto-Save All Emails in A Thread sync setting, for the changes to be applied you must log out from Revenue Inbox and then re-log in.

 


Linking to Opportunities

You can also have your emails associated not only with contacts and leads, but also with related opportunities. These related opportunities must satisfy all of the following requirements:

  • You are the owner of the opportunity
  • The account associated with the opportunity contains a contact of the person whose email address is specified in the From, To, or CC fields

If several opportunities satisfy these requirements, the email will be saved to the most recent one. If such opportunity was not found, the email will be saved to the account that is associated with the related contact. However, if neither an opportunity nor an associated account were found, the email will not be shared at all. This setting applies only to automatic email/event sharing, not to manual saving of events/emails.

To enable the possibility to link saved Emails to Salesforce Opportunities, in the Misc. Settings block toggle the Link to Opportunities switch button.

 


Automatic Sharing of Calendar Items (events autosharing)

You can have all your incoming and outgoing Calendar items automatically synced in Salesforce.

With automatic syncing of meetings enabled, your meetings will be automatically synced up to your Salesforce calendar and also to the calendars of attendees if they are found in Salesforce by email addresses. In the latest product updates, syncing of new Calendar items and Calendar items updates is performed within several minutes, via insta-syncing.

To enable automatic syncing of meetings, toggle the Enable Meetings Auto-Syncing switch button.

With automatic syncing of appointments enabled, your appointments will be automatically synced with your Salesforce calendar. To enable automatic sharing of appointments, toggle the Enable Appointments Auto-Syncing switch button.

 


Blacklisting Email Addresses and Domains

Important

In the latest Revenue Inbox updates, this individual user-defined blacklist and the corporate blacklist managed by the local admin or by our Support team are complementary. That is, both these not-to-be-shared by sync blacklists are applied when Revenue Inbox processes your emails.

Important

Please note that if you change the Email Domains Blacklisted From Syncing list, for the changes to be applied you must log out from Revenue Inbox and then re-log in.

If you do not want email messages and calendar from/to certain addresses or domains to be shared with Salesforce, e.g. personal or in-company ones, you can add them to the blacklist. Revenue Inbox will never share emails from/to these addresses and domains in Salesforce automatically, however you still can save them directly via the Sidebar. Revenue Inbox Add-In also applies these addresses on initial search filtering, thus also excluding them from parsing in the Sidebar.

The blacklist is also applied on MS Outlook meetings and Gmail events sharing and auto-sharing in Salesforce. By default, MS Outlook Meetings or Gmail events which have only blacklisted addresses/domains among their invitees will not be autosaveable in Salesforce. Another way to prevent sharing of a calendar item is to mark it as Private.

If there is at least one non-blacklisted address/domain among the invitees, the calendar item will be autosaveable in Salesforce, linked to the corresponding Lead or Contact.
At that, there is also an option available for Enterprise RI customers that allows saving calendar items which have no Lead or Contact to link it to, see the details about the SalesforceEventAutoTrackIncludingNotShared setting in this article.

To add both email addresses and domains to the not-to-be-shared-by-sync blacklist, in the Misc. Settings block, Email Domains Blacklisted From Syncing box, specify all addresses or domains you want to exclude from auto-syncing in Salesforce.

For example, if you want to blacklist free email services such as Gmail.com and Outlook.com, add them to the Blacklisted Domains box as comma-separated values. Note that the list does not support using wildcards.

Note

Both Emails and Meetings invitations received from addresses belonging to specified domains will not be automatically synced in Salesforce.

Important

If an email is received from multiple senders, and only certain email addresses are in the blacklist, the email will still be linked to registered senders who are not blacklisted.

 

Additionally, Revenue Inbox enables you to blacklist specific email addresses right form the Sidebar. To do that, select an email from/to an address to be blacklisted from sync and click the Do Not Sync button in the New Records tab displayed in the Sidebad.

 


Other Sync Adjustments

Besides above-described regular sync adjustments, Revenue Inbox offers special synchronization settings to meet your company’s specific preferences - syncing calendar items as other object types besides events and one-way synchronization options.