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How to Open the Sidebar in the Updated MS Outlook Web Interface

In September 2019 MS Outlook Web interface was updated. For this reason Revenue Inbox users who use the RI Sidebar in Outlook.com and Office 356 Outlook (Outlook on the Web) need to follow an updated sequence of actions to open the Sidebar.

Tip

Note that you can also pin the Sidebar to be opened automatically for emails viewed in MS Outlook. See this article for more information.

How to Fix the Open RI icon in Outlook on the Web interface

The most convenient approach that requires less mouse clicks from the users is to fix the Open Revenue Inbox icon in MS Outlook (Web) interface next to email body.

Follow the steps below to do that for emails

>>> Click to see an animation <<<

 

1. Open MS Outlook (Web) and click the Gear (Settings) button in the upper right corner of its main window

2. In the settings window that opens, find the View all Outlook settings at the bottom and click this item

3. In the Settings pane that appears on the left-hand side, click Mail > Customize Actions, then

  • select the checkbox next to Revenue Inbox for Salesforce under the Message Surface category to fix the icon for emails viewed in MS Outlook (Web)
  • select the checkbox next to Revenue Inbox for Salesforce under the Toolbar category to fix the icon for emails opened or composed in MS Outlook (Web)

4. Click Save in the notification that appears in the upper right corner of the Settings window

Now the Open Revenue Inbox icon will be displayed in the upper right corner of your emails.

 


 

Follow the steps below to do that for calendar items

>>> Click to see an animation <<<

 

1. Open MS Outlook (Web) and click the Gear (Settings) button in the upper right corner of its main window

2. In the settings window that opens, find the View all Outlook settings at the bottom and click this item

3. In the Settings pane that appears on the left-hand side, click Calendar > Customize Actions, then

  • select the checkbox next to Revenue Inbox for Salesforce under the Calendar Surface category to fix the icon for emails viewed in MS Outlook (Web)

4. Click Save in the notification that appears in the upper right corner of the Settings window

Now the Open Revenue Inbox icon will be displayed in the upper right corner of calendar items which you open or create.

 


 

How to open the Sidebar if the icon was not fixed

1. View or open a non-service email or create a new email in Outlook on the Web mailbox, or open/create a calendar item in your calendar

2. Click the Ellipsis (. . .) button in the upper right section of the item’s pane (or the bottom right section in email Compose mode)

3. Find the item Revenue Inbox > in the picklist and select Open Revenue Inbox

 

>>> Click to see how to open the Sidebar for an email <<<

Read mode

Compose mode



>>> Click to see how to open the Sidebar for a calendar item <<<