How to Install and Run Revenue Inbox Desktop (.MSI) implementation (MS Outlook 2010, 2013, 2016, 2019)


Only this Add-In implementation is compatible with MS Outlook 2010. Please refer to this article for a detailed comparison of the two implementations of Revenue Inbox Add-In – Desktop (.MSI) and Cloud (Web).


I. Download and Install the .MSI distribution package


Some customized Enterprise implementations of Revenue Inbox are only available as the Desktop (.MSI) version; their distribution package can only be obtained from our Support and CSM team.

You can download the regular .MSI package here by selecting Download for Outlook.
This way you will get the 32-bit installation package by default; if you run it and you are using the 64-bit version of MS Outlook, you will be provided with the link to 64-bit Revenue Inbox installation package. The distribution packages are guaranteed to contain no viruses or other malicious code.

To install the Add-In: run the downloaded .MSI file, and complete the easy three-step installation process. By default, the Revenue Inbox Add-In will be installed in the ‘%systemdisk%\Users\%username%\AppData\Roaming\\Revenue Inbox Add-In‘ folder, taking around 28-40 Mb of your HDD space.

Preconditions for installing the .MSI package:

  • MS Outlook 2010-2019 installed on your system
  • Having admin access permissions on your workstation, including system drive write permissions

After you launch the .msi package, MS Outlook will be opened automatically to download updated Add-In installation data, then you will be promoted to close it again, along with some other running apps, to proceed with installation. Close MS Outlook manually, the rest applications manually or automatically.


II. Revenue Inbox Logon


Before using Revenue Inbox in MS Outlook (Desktop) on Windows, please make sure that you have the latest version of MS Edge installed, since it is used to render Revenue Inbox Sidebar in MS Outlook Desktop.

After the Revenue Inbox Add-In has been installed in your MS Outlook Desktop/Web or Office 365, you need to open the Sidebar and log on to the Add-In. While on step ( III ) the Sign-Up wizard will authorize the Add-In to work with Salesforce and MS Exchange data, at this step similar authentication steps are performed to set up Revenue Inbox synchronization.

1/. To open the Sidebar:

  • click the Open Revenue Inbox button in MS Outlook (Desktop) ribbon

2. Logging on to Revenue Inbox

Next, log on to Revenue Inbox using Salesforce OAuth logon:

     2.1. Click the Connect to Salesforce button. The Salesforce OAuth page will be opened in your browser.

     2.2. Enter your Salesforce credentials on the page or select a previously saved account’s username and click Log In.

In the screenshot above, a standard Salesforce login window is shown. Note that this OAuth window may look differently, depending on your Salesforce configuration.

3. Enable Revenue Inbox synchronization

Set up Revenue Inbox synchronization by authorizing it to access your MS Exchange/Office 365 data. Please follow the steps described in this article to do that.


Refer to this article to learn what emails and calendar items you have in MS Exchange/Office 365 will be auto-shared in Salesforce if you enable the corresponding settings (calendar items auto-sharing, emails auto-sharing) after setting up Revenue Inbox synchronization.


Please note that if step 3 is skipped, you will be able to run and use Revenue Inbox, except for its functions performed by RI synchronization, and the Add-In will be suggesting to complete this step in Observations (Smart Actions bar > More…): Action required! Synchronization component is turned off. Clicking on the ENABLE NOW button will open the corresponding setup page in your browser.



If you skip Revenue Inbox sync activation, you will not be able to us a number of RI features performed by RI sync. See this article for details.


III. (Admins only) Install the Revenue Inbox package in Salesforce

To get enabled the full scope of features offered by Revenue Inbox several minor adjustments must be made in your Salesforce configuration; the Revenue Inbox installation package allows to accomplish that quickly and effortlessly. Please follow the above link for complete information about the package.


Uninstalling the Add-In

If you’ll need to reinstall or uninstall the Add-In on a workstation, please refer to this article to learn how to do that.