Error SAP Cloud for Customer Server-Side Integration for MS Outlook is not Supported for This User

 

 

[ This article is work-in-progress ]

 

 

Symptoms

The Key User attempts to install the SSI Add-In remotely for a specific user. An error occurs “Error: SAP Cloud for Customer Server-Side Integration for Microsoft Outlook is not supported for this user”.

 

The check of Add-In status shows the following message:

 

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Causes

The Key User attempts to install the Server-Side Integration Add-In to an unsupported version of MS Exchange.

 

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Resolution

Contact your Exchange administrator to find out the version of MS Exchange used in your organization. The supported environments are listed in the following article.

SSI Add-In supports only Microsoft Exchange 2013 or above.