Server-Side Integration Logs¶
[ This article is work-in-progress ]
Server-Side synchronization writes logs for each user for every synchronization session, which can be used to investigate any issues related to the synchronization component of Server-Side Integration.
How to collect Server-Side Integration logs¶
Requirements¶
To collect logs, the following requirements should be met:
- You should have a Key User (administrator) SAP Cloud for Customer account
- Know the User who is experiencing issues
- Know the exact date and time when the issue occurred
Steps to proceed¶
- Log in to SAP Cloud for Customer with Key User account
- Go to E-Mail Integration > Groupware Settings > Users
- Search for an affected user by any convenient field, e.g. by Name, and open the user’s page
-
Go to the Statistics tab and find a sync session by date or status. Type in “Error” to the status field to filter out only failed sync sessions
-
In the Actions column, click the Download Logs button to download logs
- A pack of logs should be downloaded in a .zip archive, which can be investigated further to find the root cause of the issue
Types of logs written by Server-Side Integration¶
SAP Cloud for Customer Server-Side Integration stores the following types of logs:
Log name |
Description |
Log format |
---|---|---|
C4C Dump |
Contains an HTTP trace of synchronization session between SAP Cloud for Customer and Server-Side Integration connector |
.txt |
Configuration |
Contains a list of settings that were used during synchronization |
.xml |
Exchange Data Dump |
Contains data trace between the Server-Side Integration connector and Microsoft Exchange server and a list of actions performed in Exchange storage |
.xml |
Sync Dump |
Synchronization trace between 2 storages: SAP Cloud for Customer and Exchange |
.xml |
The following additional information is also stored in the .zip archive along with logs:
- autoresolvers.xml – contains auto-resolver rules in case of synchronization conflict
- Site.xml – a list of settings
- synchronization_scheme.xml – mapping scheme for different object types
- .json – contains cached information for each object type to suppress synchronization, if some fields were updated on SAP Cloud for Customer, which is not used in synchronization
- job.txt – contains a list of all jobs, which were performed by connectors during synchronization