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Server-Side Integration Logs

 

 

[ This article is work-in-progress ]

 

 

Server-Side synchronization writes logs for each user for every synchronization session, which can be used to investigate any issues related to the synchronization component of Server-Side Integration.

 

How to collect Server-Side Integration logs

Requirements

To collect logs, the following requirements should be met:

  1. You should have a Key User (administrator) SAP Cloud for Customer account
  2. Know the User who is experiencing issues
  3. Know the exact date and time when the issue occurred

 

Steps to proceed

  1. Log in to SAP Cloud for Customer with Key User account
  2. Go to E-Mail Integration > Groupware Settings > Users

 

  1. Search for an affected user by any convenient field, e.g. by Name, and open the user’s page

 

  1. Go to the Statistics tab and find a sync session by date or status. Type in “Error” to the status field to filter out only failed sync sessions

  2. In the Actions column, click the Download Logs button to download logs

 

  1. A pack of logs should be downloaded in a .zip archive, which can be investigated further to find the root cause of the issue

 

 

Types of logs written by Server-Side Integration

SAP Cloud for Customer Server-Side Integration stores the following types of logs:

Log name

Description

Log format

C4C Dump

Contains an HTTP trace of synchronization session between SAP Cloud for Customer and Server-Side Integration connector

.txt

Configuration

Contains a list of settings that were used during synchronization

.xml

Exchange Data Dump

Contains data trace between the Server-Side Integration connector and Microsoft Exchange server and a list of actions performed in Exchange storage

.xml

Sync Dump

Synchronization trace between 2 storages: SAP Cloud for Customer and Exchange

.xml

 

The following additional information is also stored in the .zip archive along with logs:

  • autoresolvers.xml – contains auto-resolver rules in case of synchronization conflict
  • Site.xml – a list of settings
  • synchronization_scheme.xml – mapping scheme for different object types
  • .json – contains cached information for each object type to suppress synchronization, if some fields were updated on SAP Cloud for Customer, which is not used in synchronization
  • job.txt – contains a list of all jobs, which were performed by connectors during synchronization