How to Set Up SAP Cloud for Customer Server-Side Integration for Gmail¶
[ This article is work-in-progress ]
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Tip
Also, refer to this SAP Help Portal article on setting up SSI for Gmail for more information
The setup of SAP Cloud for Customer for Gmail requires several preliminary actions on the SAP Cloud for Customer side, including user provisioning and SSI Sync enabling. They are necessary to ensure the correct configuration of the SSI Google Chrome extension.
User provisioning in SAP Cloud for Customer¶
Key User must provision the SAP Cloud for Customer end users configured for “Google Direct Logon” to provide them with access to SAP Cloud for Customer SSI for Gmail.
In order to provision end users, follow the steps documented in this article, section 2.4 User Provisioning.
Enabling SSI synchronization for the user¶
Important
Enabling SSI synchronization is crucial to allow users to log in to the SAP Google Chrome extension. If SSI sync remains disabled, the user login will fail
In order to enable SSI synchronization for particular user, follow the steps documented in this article.
SSI Google Chrome extension setup¶
1. Add the SAP Cloud for Customer for Gmail extension to your Google Chrome¶
To add the SAP Cloud for Customer for Gmail extension to your Chrome or Chromium-based browser:
1.1. In the Google Chrome browser, open this Chrome Web Store link
>>> Click to see a screenshot <<<
1.2. Click the button Add to Chrome, then click Add extension in the confirmation dialog that will appear
2. Sign in to Gmail and grant SSI access to work with your Gmail and Google Calendar data¶
Note
Handling of your e-mail/calendar and CRM data by SSI Chrome Extension for Gmail is based on the same set of Privacy and Security principles as SSI Add-In for MS Outlook Desktop or On the Web version
To grant SSI access to interact with your Google account, do the following:
2.1. After signing in to Gmail, open the SSI Extension by clicking the SAP Cloud for Customer icon (1) in the pane on the right-hand side
2.2. In the extension’s pane, click Grant access to my Google account (2)
2.3. The Choose an account dialog will appear, select your account in it
Next, you will see the Logon was successful window.
From now the setup of SAP Cloud for Customer for Gmail is finished, and the SSI Google Chrome extension is ready for use.
How to remove the extension from Chrome¶
Refer to this Google Chrome Support instruction to learn how to remove the extension from your Chrome browser.