Skip to content

How to Resolve Values [email protected] for Settings ExchSMTPEmailAddress are Causing a Duplication of the Identity for Some Employees

 

 

[ This article is work-in-progress ]

 

 

Symptoms

When trying to link an e-mail to a user in the E-Mail Configuration tab, the following error is shown: “Values [email protected] for settings ExchSMTPEmailAddress are causing a duplication of the identity for some employees”.

 

 

Causes

Some other tenants already use the specified e-mail address. Since identity validation works in cross-tenant mode, the error occurs.

 

 

Resolution

If the user has access to older tenants, the user should be deleted from them first, then, it can be provisioned on the new tenant, and the e-mail address can be used again. Do the following steps to delete the user from older tenants:

  1. Go to E-Mail Integration > Groupware Settings > Users
  2. Find the required user and open its profile page
  3. In the upper right corner, click the ‘Gear’ button and then click Delete from the drop-down dialog

 

If the user doesn’t have access to older tenants, they should be deprovisioned by SAP, and within the next two hours, they will be deleted in E-Mail Integration, and the user should be able to use them again.