Contact Address Synchronization Limitation

 

 

[ This article is work-in-progress ]

 

 

SAP Cloud for Customer and MS Outlook have significant design discrepancies in the Contact Address fields area. SAP Cloud for Customer keeps House Number and Street as 2 separate fields, while MS Outlook keeps both values in a single one.

This inconsistency may lead to House Number and Street fields merging in SAP Cloud for Customer after sync, in case of the Contact update in MS Outlook.

 

Solution

This is a known limitation of the products. The option to prevent fields merging is to keep SAP Accounts and (or) Contacts read-only in MS Outlook. This is a standard option in the SSI Sync settings configuration.