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Synchronization Dashboard

 

The Sync dashboard is accessible by all users. After Cloud for Customer SSI has been deployed for a user, the Sync dashboard is added to their SAP C4C page under E-Mail Integration > User Settings.

Note

Key Users in an Org may restrict the possibility to adjust customization settings for some users and groups of users

 

Actions you can perform on Cloud for Customer SSI Sync dashboard:

  • Pause/Resume or Force synchronization to run before the next scheduled sync session

 

  • Monitor synchronization issues to determine and resolve their causes

 

  • Set up, renew, or update mailbox data access for SSI Sync Engine (the button Change settings)
     

 

 

  • In Sync Settings > E-Mail Configuration in the Dashboard pane, you can set up or update your mailbox access credentials for Cloud for Customer SSI Sync (see the paragraph on Change Settings above)

 

  • Under Sync Settings > Detailed Settings you will also find the button Localization: Apply. This button is used to apply a general SAP C4C language update to SSI settings (E-Mail Integration tabs). The language to be used in Cloud for Customer SSI settings is read from users’ SAP C4C configuration on their provisioning and in case you change SAP C4C localization later, use this button to change localization of SSI Sync related items (dedicated folder names, custom category names, e-mail templates’ language) to match the current user’s language set in SAP C4C