Searching for Relevant Cloud of Customer Records via the Sidebar¶
This sync issues table is an addition to this article on handling end users’ sync errors, from individual Sync dashboards or from Cloud for Customer SSI Admin panel managed by Key users.
Error types
SE errors: are registered during a sync session, do not suspend synchronization
SC errors: are caused by problems in configuration, synchronization is stopped
SD errors: appear when invalid data is retrieved from either side; only some of these errors stop synchronization
SI errors: internal sync engine errors
SW errors: statuses listed in the sync dump and log file. If an error occurs on a sync session, this status serves as the error description
Error severity levels
(L)ow: issue does not affect synchronization
(M)oderate: issue is likely to affect synchronization
(S)evere: issue stops synchronization and can normally be fixed locally
(C)ritical: issue stops synchronization and cannot be fixed locally
Sync Engine errors troubleshooting table
| Error code | Severity | Cause(s) | Solution |
|---|---|---|---|
| SC0001 | M | Key field:{ ‘:(field name)’:}:{ for type ‘:(type name)’:} does not exist or is not supported | Contact us, describing the issue in detail |
| SC0002 | L | Unable to synchronize because both storages declare the ‘provide object-state’ procedure | Contact us, describing the issue in detail |
| SC0003 | L | Both storages support up-syncing | Contact us, describing the issue in detail |
| SC0004 | L | Both storages provide read-only records | Contact us, describing the issue in detail |
| SC0005 | L | Setting states for read-only records is not permitted | Contact us, describing the issue in detail |
| SC0006 | L | Removing unmatched records for read-only records is not permitted:{ (type: ‘:(type name)’):} | Contact us, describing the issue in detail |
| SC0007 | L | Link restoring is not permitted for read-only records:{ (type: ‘:(type name)’):} | Contact us, describing the issue in detail |
| SC0008 | L | Orphan cleanup is not permitted for read-only records:{ (type: ‘:(type name)’, link field: ‘:(link name)’):} | Contact us, describing the issue in detail |
| SC0009 | L | Neither storage supports up-syncing | Contact us, describing the issue in detail |
| SC0010 | S | The type:{ ‘:(type name)’:} was not found among synchronization types | Contact us, describing the issue in detail |
| SC0011 | S | Snapshot creator support is specified in storage features, but no actual support is detected | Contact us, describing the issue in detail |
| SC0012 | L | Custom deduplicator expected | Contact us, describing the issue in detail |
| SC0013 | L | Maximum query length (max_query_size parameter) is set to zero for the custom deduplicator | Contact us, describing the issue in detail |
| SC0014 | C | Undefined state is not permitted for records:{ (object id ‘:(object id)’):} | Contact us, describing the issue in detail |
| SC0015 | C | Unknown record type:{: ‘:(type name)’:} | Contact us, describing the issue in detail |
| SC0016 | M | Merge conflicts resolution is not permitted:{for ‘:(type name)’:} | Contact us, describing the issue in detail |
| SC0017 | M | Synchronization scheme contains duplicate types:{: :(type name):} | Contact us, describing the issue in detail |
| SC0018 | M | Synchronization type:{ ‘:(type name)’:} contains duplicate links:{: :(link name):} | Contact us, describing the issue in detail |
| SC0019 | M | No fields were found in the natural key of synchronization type:{ ‘:(type name)’:} | Contact us, describing the issue in detail |
| SC0020 | M | Synchronization type:{ ‘:(type name)’:} contains duplicate fields in the natural key:{: :(field name):} | Contact us, describing the issue in detail |
| SC0021 | reserved | ||
| SC0022 | L | Exclusions processing is not permitted for external snapshot creator | Contact us, describing the issue in detail |
| SC0023 | L | Limiting the number of snapshot records is not permitted for external snapshot creator | Contact us, describing the issue in detail |
| SC0024 | L | Declaring the ‘support frequency’ feature is not allowed for external snapshot creator:{ (type: ‘:(type name)’):} | Contact us, describing the issue in detail |
| SC0025 | L | Wrong custom object state was detected:{ (state: ‘:(name)’, value: :(value)):} | Check your synchronized data and resync |
| Error code | Severity | Cause(s) | Solution |
|---|---|---|---|
| SD0000 | C | Record already synchronized:{: ‘:(object id)’:}:{ in ‘:(storage id)’:} | Contact us, describing the issue in detail |
| SD0001 | L | Record type mismatch:{ ‘:(type name)’:}:{ vs. ‘:(existing type)’:}:{ for ‘:(object id)’:}:{ in ‘:(storage id)’:} | Contact us, describing the issue in detail |
| SD0002 | M | Additional affiliates (values for link fields in object info) were detected for:{ ‘:(type name)’:} object:{ (id=’:(object id)’):} | Contact us, describing the issue in detail |
| SD0003 | C | Returned fields number:{ (:(returned amount)):} is not equal to the number of requested fields:{ (:(requested amount)):}:{ for object ‘:(object id)’:} | Contact us, describing the issue in detail |
| SD0004 | C | Unknown duplicate source record:{ (:(object id)):} | Contact us, describing the issue in detail |
| SD0005 | C | Type specified by deduplicator differs from type provided by sync engine for the following record:{ (:(object id)):} | Contact us, describing the issue in detail |
| SD0006 | L | Record:{ ‘:(object id)’:}:{ in storage ‘:(storage id)’:} was not found | Contact us, describing the issue in detail |
| SD0007 | C | Returned:{ ‘:(type name)’:} records number:{ (:(returned amount)):} does not equal to requested records number:{ (:(requested amount)):} | Contact us, describing the issue in detail |
| SD0008 | C | Returned fields number:{ (:(returned amount)):} does not equal to requested fields number:{ (:(requested amount)):}:{ for object ‘:(object id)’:} | Contact us, describing the issue in detail |
| SD0009 | C | Duplicate IDs were detected for the following records:{: ‘:(object id)’:} | Contact us, describing the issue in detail |
| SD0010 | C | Reused record identifier was detected:{ (reused id ‘:(object id)’):} | Contact us, describing the issue in detail |
| SD0011 | C | Invalid filter criteria were detected:{ (:(value)):} | |
| SD0012 | C | Types mismatch:{ for ‘:(object id)’:}:{: ‘:(type name)’ and ‘:(existing type)’:} | Contact us, describing the issue in detail |
| SD0013 | C | Duplicate record:{ id ‘:(object id)’:}:{ of ‘:(type name)’:} | Contact us, describing the issue in detail |
| SD0014 | C | The :{‘:(type name)’ :} object identifier cannot be empty | Contact us, describing the issue in detail |
| SD0015 | C | The :{‘:(type name)’ :}object identifier cannot be set to a value that indicates a broken link | Contact us, describing the issue in detail |
| SD0016 | C | The :{‘:(type name)’ :}object:{ (:(object id)):} affiliate:{ #:(index):} identifier cannot be empty | Contact us, describing the issue in detail |
| SD0017 | C | The :{‘:(type name)’ :}object:{ (:(object id)):} affiliate:{ #:(index):} identifier cannot be set to a value that indicates a broken link | Contact us, describing the issue in detail |
| SD0018 | C | The :{‘:(type name)’ :}object:{ (:(object id)):} affiliate:{ #:(index):} type cannot be empty | Contact us, describing the issue in detail |
| SD0019 | L | Maximum snapshot records limit is exceeded:{ (:(limit)/:(total)/:(pinned)):} | Change filters or unpin some objects in Customization settings, then resync |
| SD0020 | C | The meta_descriptor type:{ ‘:(type name)’:} contains duplicate fields:{: :(field name):} | Contact us, describing the issue in detail |
| SD0021 | C | Created snapshot is not integral:{: :(value) unresolved objects:} | Contact us, describing the issue in detail |
| SD0022 | C | Failed to retrieve the records of the following type:{ ‘:(type name)’:}:{ (requested: :(requested amount), returned: :(returned amount), inaccessible: :(inaccessible amount)):} | Contact us, describing the issue in detail |
| SD0023 | M | Reverting changes is not applicable for record (:{object id ‘:(object id)’:}:{ from ‘:(storage id)’:}) | Contact us, describing the issue in detail |
| SD0024 | reserved | ||
| SD0025 | M | Synchronization was stopped in order to prevent creation of duplicates for the following item(s):{ (:(total)):}: :{:(object id 0) in :(storage id 0):}:{:(object id 1) in :(storage id 1):}:{:(object id 2) in :(storage id 2):}:{:(object id 3) in :(storage id 3):}:{:(object id 4) in :(storage id 4):}. Please check if any other synchronization solution is running and disable it. To resume sync, modify/delete objects causing duplications and resume sync. | Check your synchronized data and resync |
| Error code | Severity | Cause(s) | Solution |
|---|---|---|---|
| SE0001 | L | Adding read-only records is not allowed | Check your synchronized data and resync |
| SE0002 | L | Parent record was not added:{ (link field ‘:(link name)’):} | Check your synchronized data and resync |
| SE0003 | M | Reused record identifier detected:{ (reused id ‘:(object id)’):} | Check your synchronized data and resync |
| SE0004 | L | Target record from post-update list was not found:{ (object id ‘:(object id)’):} | Check your synchronized data and resync |
| SE0005 | L | Target record from post-update list was updated prematurely:{ (object id ‘:(object id)’):} | Check your synchronized data and resync |
| Error code | Severity | Cause(s) | Solution |
|---|---|---|---|
| SI0001 | L | The query_objects method is not implemented for stale_requestor | Contact us, describing the issue in detail |
| SI0006 | L | Local_id:{ ‘:(object id)’:} does not exist | Check your synchronized data and resync |
| SI0007 | L | Columns:{ ‘:(field name)’:} already exist | Check your synchronized data and resync |
| SI0008 | L | Field:{ ‘:(field name)’:} does not exist | Check your synchronized data and resync |
| SI0009 | L | Invalid VARIANT passed | Check your synchronized data and resync |
| SI0010 | L | Invalid base passed | Check your synchronized data and resync |
| SI0011 | L | Values count must match column size:{ :(value):}! | Check your synchronized data and resync |
| SI0012 | L | The job requested to run has already been completed | n/a |
| SI0013 | L | Synchronization failed to complete | Check Issues tab in Sync dashboard for conflicts for more information |
| Error code | Severity | Cause(s) | Solution |
|---|---|---|---|
| SW0000 | L | Synchronization was completed successfully | n/a |
| SW0001 | L | Synchronization was interrupted by user or by SSI | If this code appears not on user terminating sync manually but on sync session timeout (it is set to 1 hour by default), please Contact us to get the timeout value increased |
| SW0002 | M | Detected: :{:(conflicts amount):} conflict(s), :{:(duplicates amount):} duplicate(s), :{:(issues amount):} issue(s), :{:(confirmations amount):} confirmation(s) | Check Issues tab in Sync dashboard for conflicts for more information |
| SW0003 | S | Unknown internal error occurred | Contact us, describing the issue in detail |
| SW0004 | M | Detected: :{:(conflicts amount):} conflict(s), :{:(duplicates amount):} duplicate(s), :{:(confirmations amount):} confirmation(s) | Check Issues tab in Sync dashboard for conflicts for more information |