How to Open SAP Cloud for Customer SSI Sidebar in MS Outlook Desktop or on the Web

 

To start working with the Add-In’s Sidebar:

• Select any non-service (personalized) e-mail in your Inbox or Sent folders or compose an e‑mail

• Click the button View Context for SAP Cloud for Customer in your MS Outlook (Desktop) ribbon

 

 

• In Outlook on the Web (outlook.office.com, outlook.live.com) click on the blue SAP icon located next to the Reply all button in an e-mail opened in Read mode

 

• or click on the blue SAP icon located in the bottom toolbar of an e-mail opened in Compose mode

 

 

• SAP Cloud for Customer SSI Sidebar will be opened. It’s ready to work with your data, no additional authorization actions are required

 

Note

Note that in MS Outlook Desktop implementations you can set the Sidebar to be opened automatically for selected non-service (personalized) e-mails from the Inbox, Sent, and the custom SAP Cloud for Customer folders. To do that, click the “pin” 📌 icon in the Sidebar’s upper right corner