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SAP Cloud for Customer Server-Side Integration (SSI)
How SSI Handles Attached Files
Initializing search
SAP Cloud for Customer Server-Side Integration (SSI)
Overview & Essentials
Overview & Essentials
What is the SSI Solution
Privacy & Security
Supported enviroments
Other resources
Setup
Setup
Set Up Impersonated Access for Mass Deployment by Admin
Deployment and configuring SSI by Admin
Configuring SSI by User
Set up SSI for Gmail
How to activate SSI Sync Engine
Get Started
Get Started
Introduction
Open SSI Sidebar
Using SSI (consolidated guide)
Using in Outlook on the Web
Using in Gmail
Using on mobile devices
Functions comparison: Add-In vs. Sync Engine
Using the Product
Using the Product
Saving activities
Saving activities
How to sync E-Mails
How to sync Calendar items
Calendar items conflicts resolution
Initial search & applied filters
Save E-Mail and Save Event dialogs
Autosaving of e-mails and events
Linking related objects
Blocklisted e-mails and domains
Canceling and deleting Appointments and Visits
Calendar items sync filter and auto-sync feature
Linking meeting attendees with SAP records
Custom properties assignment
Event Sharing by Attendee feature
Recurring calendar activities
Encrypted and signed e-mails
Sidebar functions
Sidebar functions
Create SAP records via Sidebar
Search SAP records via Sidebar
Synchronization functions
Synchronization functions
Synchronization overview
How to sync Contacts
Address sync limitation
Google Contacts e-mail address synchronization
Smart Description: how it works
User Guide
User Guide
Localization configuring
Using SSI Sync Dashboard
How to access SSI settings profile
Customizing SSI Add-In settings
Customizing SSI Synchronization settings
Admin Guide
Admin Guide
Server-Side Integration logs
Work with SAP API responses and payloads
Allowlist the IP addresses and other related resources
New users auto-provisioning
Troubleshooting
Troubleshooting
Synchonization issues
Synchronization errors
Sync Engine error codes table
How to obtain SAP metadata
Add-In disabled to help keep you safe error
Add-In could not be started error
Browser version is not supported error
Multiple instances of Add-In installed
Add-In not loading in MS Outlook
SSI for MS Outlook is not supported for this user error
Add-In view problems in MS Outlook 2013
SSI icon is greyed out in the ribbon
Need Admin Approval error
Forbidden error after Key User deletion
Unable to validate the client identity token error
Auto-fill Assigned To for Tickets not working
ISS-046 – E-Mail is already taken, enter a different one error
ISSM-004 – Foreign customization detected sync error
ExchSMTPEmailAddress duplicates the identity of some employees
Capture Add-In trace (HAR file)
Using OData API Monitor
Questions & Answers
Release notes and updates
How SSI Handles Attached Files
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[The article is work-in-progress]
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