Functions comparison:
SAP Cloud for Customer SSI Add-In app vs. SAP Cloud for Customer SSI sync engine¶
| Component Function |
MS Outlook/Office 365 Add-In app | Server-to-server synchronization engine |
|---|---|---|
| E-mails processing | Save button: “manual” (selective) saving in Read mode; saved by sync in Compose mode | Via the dedicated “SAP Cloud for Customer” folder or the custom SAP Cloud for Customer category |
| Calendar items processing | Clicking the Save button in the side pane for a calendar item initiates its saving by sync, not by the Add-In; however, in this case special object linking can be set in the “Save event” dialog | By assigning the SAP Cloud for Customer category; automatic object linking is applied |
| Saving/syncing functions | Single time one-way saving of e-mails in Read mode Updating of details of already saved calendar items |
Initial saving of calendar items Syncing of Contacts and Tasks Saving of e-mails in Compose mode Auto-saving |
| MS Outlook/O365 Contacts syncing | Saving and then continuous mirroring of Contacts put in the SAP Cloud for Customer Contacts folder; automatic objects linking is applied | |
| MS Outlook/O365 Tasks syncing | Saving and then continuous mirroring of Tasks assigned the SAP Cloud for Customer category; automatic objects linking is applied | |
| Business objects creation in SAP Cloud for Customer | User-initiated creation and creation of objects associated with e-mails saved in Read mode | Optional auto-creation for unresolved attendees |
| Objects search in SAP Cloud for Customer | User-initiated search is conducted by the Add-In | Auto-search of related Lead/Contact/Account to be auto-linked on items auto-saving |
| Initial search (Related records list collection) | Conducts Initial Search; scans e-mails subject, body, and signature; displays collected Related records list Auto-fills objects’ key fields based on retrieved relevant data |
Auto-links objects according to established pattern |
| Fully automatic saving of new e-mails, meetings, appointment Selective automatic saving of e-mails |
Selection of threads to be auto-saved using the Add-In’s interface; however, saving itself is performed by the Sync Engine | All auto-saving scenarios are performed entirely by Sync |
| Attendees auto-resolving (automatic creation of relevant Leads or Contacts based on not yet processed e-mail addresses among synced meeting’s attendees) | Relevant Leads and Contacts, as well as Individual Customers and Accounts, can only be created by the Sync Engine |