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SAP Cloud for Customer Server-Side Integration Knowledge Base

 

Welcome to SAP Cloud for Customer Server-Side Integration Knowledge Base.

 

The Knowledge Base has the following sections:

 

  • Overview & Essentials – general SAP Cloud for Customer Server-Side Integration specifications, privacy and security, supported environments, and additional resources

 

  • Setup – step-by-step guides on installing and running the SAP Cloud for Customer Server-Side Integration followed by overviews of the key product features and its user interfaces

 

  • Get Started – the section containing introductory descriptions and guides on starting to work with the product

 

  • Using the Product the section contains articles providing in-detail descriptions of various nuances of product functioning, subcategorized as:

    • Saving activities – guides covering user interactions with the product covering the handling of E-Mails, Events along with other saving activities

    • Sidebar functions – guides on working with SAP Cloud for Customer Server-Side Integration Sidebar directly from your mail client

    • Synchronization functions – explanations of underlying mechanics and the small nuances of synchronization functioning

 

  • User Guide – guides on product customization and other settings available to users having corresponding permissions

 

  • Admin Guide – detailed Administrator’s guides on advanced settings and fine-tuning, as well as user management

 

  • Troubleshooting the section containing step-by-step solutions to known issues which may occur with the SAP Cloud for Customer Server-Side Integration running in different system configurations

 

 

NB: In the articles, SAP Cloud for Customer Server-Side Integration is often referred to as SSI to improve their readability.

 

 

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