L1 Support Engineer

All locationKyiv, Ukraine
Skills
  • Fluent English, both verbal and written, since you will be closely cooperating with our foreign customers
  • Excellent communication, troubleshooting, and problem-solving skills
  • IT-related education and technical background
  • Experience with bug-tracking (Jira) and support systems (Freshdesk, Zendesk)
Would be an advantage
  • Cloud services support experience
  • Understanding of CRM / ERP / Business applications
  • Experience in B2B software development\support\implementation
  • Experience in MS Exchange, MS Office365 and MS Outlook administration or support
  • Experience in MS Azure and Azure Application Insights telemetry analysis or other application logs investigation and interpretation
Benefits & Perks
  • A friendly, informal, and knowledge-sharing environment with open-minded people around you;
  • Chance to join a team of professionals in a company globally recognized for its cutting-edge products;
  • Dynamic opportunities for professional growth;
  • Unlimited vacation;
  • Great medical insurance;
  • Corporate activities including corporate trips, skiing, parties, and other team-building events;
  • Partly or fully paid extra professional training and courses (when needed);

Office location: nearby Olimpiyska metro station.

Please note! We are providing assistance with moving for job seekers from other cities in Ukraine (payment for realtor consulting and 1 month of rent — not more than $ 1000 in total)

Responsibilities
  • Provide the 1st line of application technical support for the company’s SaaS customers
  • Directly collaborate with the company’s internal teams
  • Write support knowledgebase articles
  • Available to work in evening shifts (13:00 — 22:00)